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IT Services Manager

— Information Technology

Job Highlights

  • Lead IT services team to handle daily requests
  • Provide good quality support service to users
  • 15 yrs of experience in sizable companies

Responsibilities

  • Lead the IT services team to manage the day-to-day IT services requests from our users (major in HK and some in overseas offices)
  • Provide good quality support service to users in all IT aspects, including VIP support
  • Plan, design and deliver IT services trainings, to empower our users to smartly adopt IT to increase productivity
  • Provide the operation reports, policies, and procedures, to manage the team’s operation efficiency and performance
  • As a project owner to liaison with vendors/system integrators in solution evaluation and project implementation
  • Work closely with other teams to complete the assigned projects and tasks
  • Manage IT operation solution services including Manage Engine (e.g. Desktop Central, Log Analyzer), PRTG and video conferencing tools (Cisco, Zoom and Microsoft Teams…)
  • Administer the corporate Active Directory/AAD and manage all of our tenants in Office 365 (security and email related settings…)

Requirements

  • Bachelor degree or above in Information Systems or Computer Science
  • Minimum 12 years’ experience of similar role in sizable companies
  • Sound experience in supporting MS Windows/MAC OS and mobile devices (IOS & Android)
  • Must strong in MS O365 support and Windows Server/AD support
  • Familiar with VMWare, Azure, Veeam backup operations, MDM solution (Intune) and Cisco networking /IPT
  • Good experience in ITSM operation and solutions e.g. ServiceNow, Manage Engine…
  • Good experience in IT Security and programming script in Power Shell, VB script will be an advantage
  • Holder of Microsoft support certifications, Cloud Azure/AWS, CCNA and ITIL is preferred
  • Self-initiative, able to work independently and need to provide support in non-office hour when necessary

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/en/pics/.