IT Services Supervisor
— Information Technology
Job Highlights
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Strong in MS O365 and Windows Server/AD support
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- Cisco networking, IPT, Aruba Wi-Fi, VMWare
Responsibilities
- Lead and manage group helpdesk team to deliver IT services and handle the day-to-day IT requests raised by users
- Provide good quality support service to users in all IT aspects, including VIP support
- Plan and conduct system and applications training to users
- Provide regular review and recommendations for service improvement plan
- Formulate the operation manuals, policies, and procedures
- Prepare management reports on IT services performance
- Manage computer system including Manage Engine Desktop Central, Log Analyzer, PRTG, Cisco IP Phone system, Azure cloud applications; video conferencing tools including Cisco, Polycom, Lifesize, Zoom and Microsoft Teams
- Handle system incident during non-office hours
- Manage the contractors and vendors to ensure the delivery of services in accordance with contract terms and conditions
- Perform other operation duties as assigned and require to work in non-office hours if needed
Requirements
- Higher Diploma or above in Computer Science or related disciplines
- Minimum 6 years’ experience in sizable companies
- Sound experience in supporting MS Windows/MAC OS and mobile devices (iOS & Android)
- Must strong in MS O365 and Windows Server/AD support
- Familiar with Cisco networking, IPT, Aruba Wi-Fi, VMWare, Veeam backup operations and MDM/MAM solution
- Experience with ITSM operation and solutions e.g. ServiceNow, ManageEngine…
- Knowledge on programming in VB script, Power Shell is an advantage
- Technical certification in Microsoft, Cisco and ITIL is preferred
- Self-initiative, able to work independently and need to provide support in non-office hour when necessary
How to apply
- By e-mail: hr@nanfung.com
- By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK
Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/en/pics/.