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Senior IT Manager – Infrastructure and Operations

— Information Technology

Job Highlights

  • Lead IT Infra & Operations team
  • Manage vendors and service providers
  • 15+ yrs of experience


  • Provide vision and establish Strategy and Standard for IT infrastructure and Operation services
  • Lead, direct and mentor the IT Infrastructure and Operations team
  • Assist to define the cloud strategy, policies, processes and standards with application development team
  • Assist to drive the adoption of cloud technologies with clearly measurable business values
  • Manage infrastructure vendors and service providers to support all the IT systems of the group
  • Responsible for vendor management and group IT budget management
  • Establish operational objectives, KPI and/or SLA to ensure good performance of IT infrastructure and operations
  • Transform and build an effective and sustainable infrastructure and support team for the group
  • Overall responsible for day-to-day operational activities including Data Center, Network, Windows, Cloud, Linux and UNIX infrastructure while maintaining a coherent and progressive strategy
  • Continuous improve the infrastructure and support service provisioning to provide best support quality and efficiency
  • Overall responsible for project / program execution of design and implementation of new and/or existing infrastructure to ensure on-time and on-budget delivery
  • Drive ITSM/ ITIL processes and implement standard and tools to monitor performance and provide analytics for the infrastructure platform, particularly in the area of system stability, capacity planning and event/log management


  • Bachelor’s Degree or above in Computer Science, Computer Engineering or Information Systems
  • 15 or more years of IT experience, with a minimum of 10 years in senior position responsible for infrastructure design and operations
  • Proven experience in managing infrastructure and end user support operations team
  • Demonstrate competency in strategic thinking and leadership with strong abilities in relationship management
  • Knowledge of local and wide area network topologies, server virtualization and storage technologies, backup, data center operation, voice and video communication platforms, end-user device (Desktop/ laptop /mobile) technologies and IT service management tools
  • Experience with the ITIL framework and implementations (incident management, change management, service catalogs and release management)
  • Proven experience in managing large-scale infrastructure projects, consolidating and modernizing technology footprints, cloud adoption and integration, -cloud migration (Azure, AWS, Google Cloud), and network traffic/capacity optimization
  • Proven experience in deploying desktop technologies (such as MS Teams) to improve end user productivity
  • Well versed in adopting ITSM tools to streamline and govern the working efficiency and effectiveness of the service and operation team
  • Good knowledge of IT governance framework- ITIL Foundation
  • Ability to lead multiple internal and vendor teams effectively, manage deliverables and outcomes through multiple managed service providers, and oversee annual budget
  • Strong business and financial acumen with ability to develop business cases, track costs, negotiate vendor contracts and develop a statement of work (SOW)
  • Excellent communication and interpersonal skills to work effectively with all level of management and working groups

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/en/pics/.