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Senior IT Officer

— Information Technology

Job Highlights

  • Desktop, tablet computer & mobile devices support

Responsibilities

  • Responsible for desktop, tablet computer and mobile devices support to our end users
  • Setup and provide supports to computer hardware, software application, IP phone, printer, VC and AV equipment
  • Provide user guides and trainings to improve user experience of IT services
  • AD, O365 and applications accounts’ administration and support
  • Conduct the desktop’s OS image update and update OS and application patching
  • Troubleshoot computer, system and network problems; diagnose and resolve hardware or software faults
  • Assist in managing hardware and software inventory
  • Perform other operation duties as assigned and require to work in non-office hours if needed

Requirements

  • High diploma or above in Information Technology or related disciplines
  • 3-5 years’ experience in computer and application support
  • Sound experience in supporting MS Windows/MAC OS and mobile devices (iOS & Android)
  • Proficient in Windows 10, MS Office 365 services (OneDrive, Teams) and Windows Server related supports
  • Experience in Windows Configuration (AD, Group Policy), MDM, network switch, firewall, WiFi, and VPN will be an advantage
  • Good experience in supporting VIP users is preferred
  • Familiar with Video Conference (Polycom, Zoom, Teams) and AV supports
  • Technical certification in Microsoft, Cisco and ITIL is preferred
  • Good interpersonal and communication skills

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/en/pics/.