Concierge Manager/ Assistant Concierge Manager (Loyalty Program Operations)
— Property Management (Out-posted)
Job Highlights
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Customer Loyalty Program& Contact Centre Mgt
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Excellent Communication & Customer Service attitude
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Shift Duty is required
Responsibilities
- Degree holder or above
- Minimum 8 years’ relevant experience in customer service industry of which 3 years at managerial level
- With solid exposure in managing Customer Loyalty program and digital platforms including mobile application
- Knowledge and experience with Salesforce are an advantage
- Excellent communication, interpersonal and coaching skills
- Excellent customer service attitude
- Good PC skills in MS Words, Excel and Chinese Word-processing etc.
- Good command of both written and spoken English and Chinese
- Shift Duty is required
- Candidate with less experience will be considered as Assistant Concierge Manager
Requirements
- Communicate with contact centre of loyalty program
- Handle and resolve enquiries and complaints related to loyalty program and digital experiences including the usage of mobile application
- Support hotline operations on loyalty program related back-end jobs and problem-solving with marketing and other related departments
- Handle points registration, data correction or adjustment through online system
- Provide one-stop services to tenants and customers concerning loyalty program
- Provide trainings to concierge staff on loyalty program operations
- Communicate with related parties to enhance concierge service level
- Carry out audit trail for transactions and work processes relating to loyalty program
- Execute company’s concierge policy and guideline
- Provide a long-term solution for consistent or recurring problems as continuous improvement
How to apply
- By e-mail: hr@nanfung.com
- By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK
Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/sc/pics/.