Senior IT Manager – Infrastructure and Operations
— Information Technology
Job Highlights
- Lead IT Infra & Operations team
- Manage vendors and service providers
- 15+ yrs of experience
Responsibilities
- Provide vision and establish Strategy and Standard for IT infrastructure and Operation services
- Lead, direct and mentor the IT Infrastructure and Operations team
- Assist to define the cloud strategy, policies, processes and standards with application development team
- Assist to drive the adoption of cloud technologies with clearly measurable business values
- Manage infrastructure vendors and service providers to support all the IT systems of the group
- Responsible for vendor management and group IT budget management
- Establish operational objectives, KPI and/or SLA to ensure good performance of IT infrastructure and operations
- Transform and build an effective and sustainable infrastructure and support team for the group
- Overall responsible for day-to-day operational activities including Data Center, Network, Windows, Cloud, Linux and UNIX infrastructure while maintaining a coherent and progressive strategy
- Continuous improve the infrastructure and support service provisioning to provide best support quality and efficiency
- Overall responsible for project / program execution of design and implementation of new and/or existing infrastructure to ensure on-time and on-budget delivery
- Drive ITSM/ ITIL processes and implement standard and tools to monitor performance and provide analytics for the infrastructure platform, particularly in the area of system stability, capacity planning and event/log management
Requirements
- Bachelor’s Degree or above in Computer Science, Computer Engineering or Information Systems
- 15 or more years of IT experience, with a minimum of 10 years in senior position responsible for infrastructure design and operations
- Proven experience in managing infrastructure and end user support operations team
- Demonstrate competency in strategic thinking and leadership with strong abilities in relationship management
- Knowledge of local and wide area network topologies, server virtualization and storage technologies, backup, data center operation, voice and video communication platforms, end-user device (Desktop/ laptop /mobile) technologies and IT service management tools
- Experience with the ITIL framework and implementations (incident management, change management, service catalogs and release management)
- Proven experience in managing large-scale infrastructure projects, consolidating and modernizing technology footprints, cloud adoption and integration, -cloud migration (Azure, AWS, Google Cloud), and network traffic/capacity optimization
- Proven experience in deploying desktop technologies (such as MS Teams) to improve end user productivity
- Well versed in adopting ITSM tools to streamline and govern the working efficiency and effectiveness of the service and operation team
- Good knowledge of IT governance framework- ITIL Foundation
- Ability to lead multiple internal and vendor teams effectively, manage deliverables and outcomes through multiple managed service providers, and oversee annual budget
- Strong business and financial acumen with ability to develop business cases, track costs, negotiate vendor contracts and develop a statement of work (SOW)
- Excellent communication and interpersonal skills to work effectively with all level of management and working groups
How to apply
- By e-mail: hr@nanfung.com
- By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK
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