Senior IT Support
— Information Technology
Job Highlights
- Provide support to users in all IT aspects
- Troubleshoot computer, system and network problems
- 5+ years’ experience in IT support
Responsibilities
- Provide good quality support service to users in all IT aspects, including VIP support
- Responding in a timely manner to service issues and requests
- Responsible for desktop, tablet computer support to end users
- Install and configure computer hardware, software application, IP phone, printer, VC and AV equipment
- Manage and maintain the organization’s desktop and laptop systems, including hardware and software upgrades, patches, and security updates
- AD, O365 and application user account setup and management
- Troubleshoot computer, system and network problems; diagnose and resolve hardware or software faults
- Assist in managing hardware and software inventory
- Work with other IT team to solve user problem or issues from end-to-end point of view and escalate to senior level if any support needed
- Handle ad-hoc IT relates tasks and require to work in non-office hours, if necessary
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum 5 years’ experience in IT support in sizeable companies
- Excellent communication and interpersonal skills
- Sound experience in supporting MS Windows/MAC OS and mobile devices (iOS & Android)
- Must strong in MS O365 and Windows Server/AD support
- Experience with ITSM operation and solutions. E.g. ServiceNow, ManageEngine
- Knowledge in IPT, MDM/MAM solution
- Knowledge on programming VB script, Power Shell is an advantage
- Knowledge of IT policies and procedures, security best practices.
- Self-Initiative, able to work independently and need to provide support in non-office hour when necessary
- Candidate with less experience will be considered as IT Support
How to apply
- By e-mail: hr@nanfung.com
- By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK
Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/sc/pics/.