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Senior IT Support

— Information Technology

Job Highlights

  • Provide support to users in all IT aspects
  • Troubleshoot computer, system and network problems
  • 5+ years’ experience in IT support

Responsibilities

  • Provide good quality support service to users in all IT aspects, including VIP support
  • Responding in a timely manner to service issues and requests
  • Responsible for desktop, tablet computer support to end users
  • Install and configure computer hardware, software application, IP phone, printer, VC and AV equipment
  • Manage and maintain the organization’s desktop and laptop systems, including hardware and software upgrades, patches, and security updates
  • AD, O365 and application user account setup and management
  • Troubleshoot computer, system and network problems; diagnose and resolve hardware or software faults
  • Assist in managing hardware and software inventory
  • Work with other IT team to solve user problem or issues from end-to-end point of view and escalate to senior level if any support needed
  • Handle ad-hoc IT relates tasks and require to work in non-office hours, if necessary

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Minimum 5 years’ experience in IT support in sizeable companies
  • Excellent communication and interpersonal skills
  • Sound experience in supporting MS Windows/MAC OS and mobile devices (iOS & Android)
  • Must strong in MS O365 and Windows Server/AD support
  • Experience with ITSM operation and solutions. E.g. ServiceNow, ManageEngine
  • Knowledge in IPT, MDM/MAM solution
  • Knowledge on programming VB script, Power Shell is an advantage
  • Knowledge of IT policies and procedures, security best practices.
  • Self-Initiative, able to work independently and need to provide support in non-office hour when necessary
  • Candidate with less experience will be considered as IT Support

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/sc/pics/.