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Concierge Manager/ Assistant Concierge Manager (Loyalty Program Operations)

— Property Management (Out-posted)

Job Highlights

  • Customer Loyalty Program& Contact Centre Mgt
  • Excellent Communication & Customer Service attitude
  • Shift Duty is required

Responsibilities

  • Degree holder or above
  • Minimum 8 years’ relevant experience in customer service industry of which 3 years at managerial level
  • With solid exposure in managing Customer Loyalty program and digital platforms including mobile application
  • Knowledge and experience with Salesforce are an advantage
  • Excellent communication, interpersonal and coaching skills
  • Excellent customer service attitude
  • Good PC skills in MS Words, Excel and Chinese Word-processing etc.
  • Good command of both written and spoken English and Chinese
  • Shift Duty is required
  • Candidate with less experience will be considered as Assistant Concierge Manager

Requirements

  • Communicate with contact centre of loyalty program
  • Handle and resolve enquiries and complaints related to loyalty program and digital experiences including the usage of mobile application
  • Support hotline operations on loyalty program related back-end jobs and problem-solving with marketing and other related departments
  • Handle points registration, data correction or adjustment through online system
  • Provide one-stop services to tenants and customers concerning loyalty program
  • Provide trainings to concierge staff on loyalty program operations
  • Communicate with related parties to enhance concierge service level
  • Carry out audit trail for transactions and work processes relating to loyalty program
  • Execute company’s concierge policy and guideline
  • Provide a long-term solution for consistent or recurring problems as continuous improvement

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/tc/pics/.