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IT Service Manager

— Information Technology

Job Highlights

  • Manage day-to-day IT services requests

Responsibilities

  • Lead the IT services team to manage the day-to-day IT services requests from our users (major in HK and some in overseas offices)
  • Provide good quality support service to users in all IT aspects, including VIP support
  • Plan, design and deliver IT services trainings, to empower our users to smartly adopt IT to increase productivity
  • Provide the operation reports, policies, and procedures, to manage the team’s operation efficiency and performance
  • As a project owner to liaison with vendors/system integrators in solution evaluation and project implementation
  • Work closely with other teams to complete the assigned projects and tasks
  • Manage IT operation solution services including Manage Engine (e.g. Desktop Central), PRTG and video conferencing tools (Polycom, Zoom and Microsoft Teams…)
  • Administer the corporate Active Directory/AAD and manage all of our tenants in Office 365

Requirements

  • Bachelor degree or above in Information Systems or Computer Science
  • Minimum 12 years’ experience of similar role in sizable companies
  • Sound experience in supporting MS Windows/MAC OS and mobile devices (IOS & Android)
  • Must strong in MS O365 support and Windows Server/AD support
  • Sound team management experience including PKI management, mentoring and resources prioritization
  • Familiar with Cloud solution, MDM solution (Intune) and Cisco networking /IPT will be an advantage
  • Good experience in ITSM operation and process management e.g. ServiceNow, ManageEngine…
  • Good experience in IT Security including end-point patching and programming script in Power Shell will be an advantage
  • Holder of Microsoft support certifications, ITIL, Cloud Azure/AWS and CCNA is preferred
  • Self-initiative, able to work independently and need to provide support in non-office hour when necessary

How to apply

  • By e-mail: hr@nanfung.com
  • By mail: The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK

Remarks: You are required to click on the link below and read our Personal Information Collection Statement Pertaining to Recruitment carefully before you submit your application: www.nanfung.com/tc/pics/.